Mark Edwards, CCIE, becomes a key advisory member of the Cisco Smart Care Board during recent visit to Amsterdam
Mark Edwards, CCIE, becomes a key advisory member of the Cisco Smart Care Board during recent visit to Amsterdam
Mark Edwards, CNS Technical Director, has just been invited by Cisco to
join their Smart Care Advisory
Board, one of only two Cisco
Partners within the UK.
As a Cisco Smart Care Partner, CNS have been instrumental in providing
technical expertise and feedback to assist in the development and
rollout of Cisco Smart Care Service.
Mark Edwards comments, "It is a huge honour for Capital Networks to
be have been invited and to be involved with such an innovative service
offering from Cisco. We have always been a huge advocate of the award
winning Cisco support services, but we believe that Cisco Smart Care
offers so many technical and business benefits to any organisation with
greater than 5 Cisco devices."
Cisco Smart Care is a revolutionary network-wide technical support service with proactive network monitoring, assessments and remote repairs. Incorporating all of the existing benefits of SMARTnet with the addition of pro active network monitoring and support, Smart Care provides enterprises with the reassurance that their Cisco network devices are up to date, secure and performing to their optimum capacity.
Key Features include:
- Remote monitoring and repair of Cisco devices and software applications
- Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies to identify potential issues
- Technical support for all supported Cisco hardware and software* in the network with a single networkwide maintenance contract
- Software updates and maintenance releases for qualified Cisco
applications*
- Cisco IOS® Software support, including maintenance releases and patches, minor releases, and major releases
- Next-business-day advance replacement of Cisco devices
- Proactive notifications to simplify the updating of Cisco devices
- Assessment and preparation services to simplify the addition of new technologies and applications over time
For further information regarding Smart Care, click here.
