Serve customers better using technology solutions
No matter how you look at it, satisfied customers translate into better profits for your business.
The most satisfied customers are those who have easy access to your company 24 hours a day. Linking your customer information to a secure, scalable, reliable voice and data network can help you increase customer satisfaction by:
- Immediately identifying incoming callers. When customers call, their records pop up on a computer screen. Now your employees have everything they need to quickly address customer inquiries.
- Viewing other employees' phone status. Don't know the answer to a customer's question? You can quickly determine whether or not the right person to help them is available. You'll save time-and provide more attentive customer service.
- Understanding call patterns. Managers can easily see data for caller wait times and abandoned calls, so they can identify where additional training, hiring, or other improvements may be needed.
How does it work?
Cisco Small Business Solutions let you connect your customers more closely to your business.
You can deliver the information they need, regardless of when or how they contact you. And your workforce can easily collaborate to meet customer needs.
The technologies that make this possible include:
- A secure Cisco network foundation, combining voice and data on one network.
- Wireless connectivity and wireless business phones, added to your network, which enable employees to work from the sales floor, the office, or even the warehouse with their desk phone close at hand.
- CallConnector software which links your customer relationship management database to the phone system on your data network, enhancing the functionality of both. Anyone can instantly call a customer by double-clicking his or her phone number in the shared company database. And see important information when customers call, via instant computer screen pop-ups.
What do I need?
Cisco Small Business Solutions combine wireless connectivity and wireless phones and Cisco connector software to give your workers the tools they need to excel at customer service. Among the Cisco solutions you'll need are:
Cisco Unified CallConnectors improve customer service by integrating your phone system on your data network with popular customer relationship management (CRM) software and other business productivity applications.
So you never miss a customer call, Cisco Unity Express and Cisco Unity Connection offer affordable, full-featured automated attendant, voicemail and integrated messaging in addition to advanced call routing and speech recognition capabilities. 
Cisco's WebEx technology also offers Web meeting and online collaboration tools to serve customers better.
