Capital Network Solutions is committed to being a values-led organisation, with business decisions being taken in line with those values. These strategic drivers enable the company to better target and measure the actions they take and improve what they do over time. The company developed its own value set in consultation with all members of staff and these are reflected internally through HR and recruitment practices as well as externally in terms of which companies CNS chooses to work with. The company also recognises colleagues in line with how they perform alongside each value of the business. This commitment to a values-led approach has not only been recognised by BITC, but also in the company’s recent IiP reaccreditation.
This kind of approach would not be successful without the support of the senior management – and in a small organisation – every member of staff. The values are lived and breathed by everyone at CNS and everyone knows where their role fits within that structure. CNS also use their values as a basis to engage externally and seek feedback on what they can do better with customers or partners; showing a mature approach to reflection and engagement. Crucially, CNS acted on feedback from customers and employees, implemented changes and as a result saw even more positive benefits.
CNS’ commitment to being a responsible business is not solely internally focussed, but goes beyond the walls of the business into their community and supporting vulnerable groups and local sports teams. The company has also seen a revenue boost from a plan which was originally managed as a loss leader; showing that the commitment to doing the right thing will eventually pay off in the longer term.
What Capital Network Solutions’ Managing Director said:
“Putting this Award application together was a very rewarding experience. In a fast paced business you do not often have the time to reflect and feel proud of your achievements. However, our involvement with BITC gives us this vital opportunity to identify and document the steps we have taken yet again despite undergoing significant change over the year. Even as we grow, our small business practices and values remain central to all that we do and that’s extremely important to us.” – Sarah Edwards, Managing Director, Capital Network Solutions