Managed IT Support Services
CNS provides an extensive flexible range of proactive network support services depending upon your business need from as little as £25 per user per month.
Rapid Issue Identification - Remote Problem Resolution - Minimum Impact
* 8 x 5 Technical Support * 2/4 hourly/NBD response
* Onsite Response * Cisco/Microsoft Engineers
* Helpdesk Management * Flexible Support Options
All new clients will receive an inclusive network audit/inventory, network documentation, network performance analysis, security assessment and recommendations documentation upon commencing a support agreement.
Key Features incorporate:- 
Network Auditing-Network Topology Development-Network Performance Assessment-Business Needs Analysis-Remote Network Monitoring and Reporting-Remote Issue Resolution-Onsite Network Support-Update Management-Security Policy Development-Security Auditing and Hardening-Helpdesk Management-Workstation Support-Hardware Supply-Strategic Planning-Network Optomisation-Server Monitoring and Management-Back up Consultancy-Disaster Recovery-Patch Management-Network Administration-Location Awareness-Asset Tracking-Anti Virus-SPAM-Intrusion Prevention
- Onsite Network Support
On a contractual or ad-hoc basis, CNS will provide skilled engineers on a 4 hourly or Next Business Day basis depending upon your business need.
- Remote Pro-Active Support
Via a secure VPN Connection, CNS will monitor and support your network from our Operations Centre providing prompt expertise to minimise the impact of any issues upon your business operations. Remote support enables rapid, cost effective support without the additional cost of potentially unnecessary onsite assistance.
- Outsourced IT Helpdesk facilities
In the event of sickness, over capacity or holiday cover, CNS will provide flexible cost effective support when you require it most.
As most companies prefer to concentrate on their core business, many trust us to monitor and support their IT infrastructure for them. As we have a wealth of experience in all major IT technologies, with our engineering teams cross-certified with major vendors such as Microsoft , Cisco and Novell, we can ensure that your company has quick access to all the skills necessary to support and maintain your network.
Ongoing support from CNS is based on the philosophy that regular planned maintenance and monitoring, is far better that emergency repair. Therefore we will monitor your network from our Network Operations Centre with our advanced management tools notifying us of any potential problems usually before they happen. Our tools will immediately alert us to unusual behaviour (for example a disk becoming over 80% full, or a power supply on a server failing) allowing us to take preventative action before it becomes a serious problem.
All new support clients will receive a complete network audit prior to support commencing, ensuring that your designated engineering team are fully informed about your network infrastructure and business needs.
In addition to this we will implement a programme of regular updates and maintenance, so that all devices on your network have the latest security, performance and stability fixes applied and are in good working order.
To ensure that we fully understand and can support your business requirements, we fully recommend regular business review meetings held at least on a quarterly basis. These meetings enable us to discuss the support service that we are providing, discuss new and emerging technologies and also ensure that your infrastructure not only supports your current business needs but also your future business plans.
To discuss the flexible ways in which CNS can support your business, please contact us today for a no obligation discussion.