Managed IT Support Services
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Professional, Stress Free IT Support from the network experts
"Entrust us to manage your network whilst you run your business"
Protect your business reputation with a Managed Support Service
Ensure security, reliability and productivity and give your business that competitive edge
Unlimited inclusive telephone calls with all support options direct to engineering team 
Proactive, fully managed support service via your named engineering team
Highly accredited Cisco and Microsoft engineers providing onsite and offsite support
No hidden costs or long term contracts
2010 - Customer satisfaction score of 4.72/5
24/7 support services including hardware support, proactive network monitoring and management
Managed secure remote access solutions and offsite backup available
We hold industry leading partnerships with vendors such as Cisco, Microsoft, Barracuda and CRYPTOCard ensuring technical expertise, professionalism and access to award winning solutions and services
What type of service might be right for me?
Incidence Based Telephone Support Services - Flexible, Low Cost, Rapid Response
Capital Network Solutions offer a range of incident based telephone support services charged on a per incident basis or as part of a support contract. The range of flexible services offers technical advice and guidance in relation to problems encountered within your network, arising from hardware, configuration, Microsoft operating systems or the majority of key back office applications.
Suitable for organisations with a small number of users right through to organisations with onsite expertise that just want the reassurance that high level, competent expertise is available for those more complex issues/projects.
Onsite Support / Total Outsourcing
Capital Network Solutions is able to offer services ranging from onsite engineering staff on a daily or project basis to the total outsourcing of organisations Information Technology and Communication infrastructures.
Are you confident that your IT infrastructure is secure, performing well, robust and able to adapt to your business requirements? Do you know exactly what assets you have, where they are, if they are licensed, backed up or supported by the vendor? Are you confident that your business could withstand a disaster, virus outbreak or attempted attack by an intruder?
If the answer to any of these questions is no then Capital Network Solutions can give you that confidence and knowledge by fully managing and supporting your network and allowing you to concentrate on your core business.
Experienced CNS engineers with certifications in the relevant fields will perform a detailed audit of you current IT infrastructure and make detailed recommendations to ensure it follows industry best practices, performs optimally, is resilient and most importantly secure. We can also audit the power requirements of your infrastructure and make recommendations to reduce power consumption and CO2 output to save money and improve the Green credentials of your company.
We will then enable management functions on all devices so they report to our Network Operations Centre, allowing us to pro-actively manage your network and to monitor trends ensuring that you have sufficient capacity for any future requirements. In our experience most potential problems can be identified and resolved before they impact your business. Should it be required we will provide rapid remote or onsite report.
We also like to perform regular reviews with meetings with our customers to ensure we adapt to meet their changing business requirements, and to keep them informed of any new technologies or solutions that can benefit their business.
Why CNS?
24/7 Monitoring, Reliability, Enterprise expertise, Mission Critical Support
The CNS NOC will proactively gather key performance indicators from all devices connected to your 
network providing us comprehensive information on the status of your IT infrastructure at any time. Critical parameters are recorded to provide historical data and trend reports when required. Alarms are raised whenever values are outside normal operating thresholds allowing us to often identify and resolve potential problems before you are aware of them.
In summary the Network operations centre provides the following features:
• Real-time reporting of key performance indicators
• Email and SMS Alerts generated when key performance indicators are outside normal operating thresholds
• Email and SMS Alerts generated when network devices report problems or errors
• Pro-active response to unusual network behaviour
• Trend data can be produced and used for capacity planning
• Logs written to a remote server permitting efficient troubleshooting and identification of historical events
• Detailed inventory of network devices
Smart Care - for Cisco network devices
Pro active monitoring, management and remote repairs
Cisco Smart Care is a revolutionary new cost saving support service providing network wide technical support, pro-active monitoring, assessment and remote repairs.
CNS are one of the few Cisco Smart Care partners in the UK and one of only two on the Worldwide Cisco Smart Care Advisory Board which influences the product development and access to the highest levels of support.
The following are the key features of the Cisco Smart Care solution:
• Single support contract covers all devices.
• Access to Cisco's award winning Technical Assistance Centre for advanced product support.
• Hardware replacement on 24x7 or 8x5 basis with 4 hour or next business day response.
• Access to all software updates for covered products.
• Full, up to date, detailed inventory of network devices.
• Automated core configuration audit and report.
• Automated security audit and report.
• Automated voice readiness assessment and report.
• Automatic, regular backup of device configuration.
• Automatic notification of security or bug advisories for installed software.
• Automatic advanced notification of hardware or software entering the end of life process.
• Automatic monitoring of key network parameters.
• Optional remote access to network devices for network support.
For more information on Cisco SmartCare (Smart Care PDF)
Onsite Hardware Support Services
Utilising the extensive support services provided by Cisco Smart Care and SMARTnet, CNS is able to ensure the relibility and stability of your network infrastructure. Depending upon coverage levels, replacement can be provided on a 4 hourly or next business day basis. For non Cisco Hardware, CNS is able to provide the appropriate cover for your infrastructure from the leading hardware manufacturers including Dell and HP.
* minimum period of 1 Year applies
