Thomas Carroll is a multi-discipline risk consultancy covering business and personal insurance, financial services, health, safety and employment law.
This video highlights the benefits that we have brought to the Thomas Carroll Group Plc in terms of securely connecting staff and resources to enable them to provide a responsive service to their many customers and support the business during a period of rapid growth.
"Capital Network Solutions are our first port of call, all our problem solving, changes that we may need in the future, we've also used them as sounding bases for projects in the future. The ease of dealing with Capital when compared to some of their competitors, I've found them very friendly and they've become an integral part of our business"
Thomas Carroll engaged with CNS over 6 years ago and during this time, the CNS team have become an integral part of their business.
From the initial on-boarding, Thomas Carroll have embraced the need to ensure that their systems were secure, reliable and high performing. As an industry leader, they recognised that technology was going to be a key driver in enabling them to deliver excellent customer service whilst ensuring that their office based staff and mobile workforce has access to the necessary business information.
Key deliverables:
- Thomas Carroll only wanted to use the latest technologies
- Cisco as market leader was the key vendor of choice
- Thomas Carroll wanted to develop a relationship in which CNS were the first port of call for any IT based projects
- CNS implemented a secure way for roaming staff to access business information on mobile devices
- Thomas Carroll needed their staff to work seemlessly on multiple devices in multiple locations and this was achieved via secure remote access technologies and a tablet refresh
- Thomas Carroll wanted an easy way of dealing with CNS and this was achieved by a secure online service desk portal, an engineering led support service and regular strategic and technology reviews