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Service Desk Engineer - looking for a new role in a rapidly growing company?

CNS are looking for new service desk engineers to provide 1st/2nd line remote and onsite pro-active support to our multi-sector customer base.

As the first point of contact for our customers, you must have excellent customer service skills and have a broad general knowledge of IT infrastructure, services and applications. You must be able to tailor your approach based upon the experience of our customers. This role requires a good knowledge of service desk systems, protocols and procedures and an awareness of ITIL processes and practices.

What do you need?

Knowledge, experience, and skills that are essential.

  • Excellent interpersonal skills and telephone manner
  • Good fault finding and troubleshooting experience
  • Ability to work in a high-pressure environment
  • Accurately convey information and advice to users in non-technical terms
  • Committed to providing excellent customer service
  • Excellent knowledge of windows 7 / 10 operating systems
  • Excellent knowledge of Microsoft office 2007 and above
  • Excellent knowledge of Active Directory and 365 administrations
  • Good knowledge of IT hardware
  • Basic Networking TCP/IP
  • Ability to work outside of normal hours
  • Ability to travel to customer sites for scheduled and occasional ad-hoc work
  • Valid driving license and own a car

If you would love the satisfaction of owning a problem until completion and would welcome the challenge of working in a dynamic, fast paced environment with extensive career development opportunities then please get in touch.

For more detailed information and to apply for these roles please use the below form or send a copy of your CV and a covering letter to recruitment@capitalnetworks.co.uk telling us why you are the right person for us

Strictly no agencies please as we recruit based upon personal recommendations


To apply for a role, please upload your CV and covering letter below or email recruitment@capitalnetworks.co.uk quoting the vacancy you are applying for in the subject title
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